Reiki Bodywork · Client information

Privacy Policy

Last updated: 9 August 2026

Reiki Bodywork respects your privacy. This policy explains how personal information is collected, used, stored and shared when you visit our website, contact us, make a booking or pay for a service.

Information we collect

We may collect your name, phone number, email address, booking details, appointment preferences, messages, service history and payment transaction information. We may also receive basic technical information such as browser, device and website usage data through cookies and similar tools.

How information is collected

Information is collected when you complete an Odoo booking or contact form, communicate with us by phone, WhatsApp or social media, purchase a service or package, or otherwise provide information directly to Reiki Bodywork.

Why we use it

• To manage appointments, payments, reminders, rescheduling and customer support.
• To provide services safely and respond to your questions.
• To maintain business, accounting and client records.
• To improve the website and communicate service updates where permitted.
• To meet legal, regulatory and fraud-prevention obligations.

Service providers and disclosures

We may share information only where reasonably necessary with trusted providers that help operate the business, including Odoo for website, booking and client management, and Stripe for payment processing. Social media, messaging, email and analytics providers may also process information when you use those services. Payment card details are handled by the payment provider and are not intended to be stored directly by Reiki Bodywork.

Some providers may process or store information outside Australia. Their locations and practices can change, so please review the relevant provider privacy policies for current details.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is retained only for as long as reasonably required for the purposes above, including applicable business and legal record-keeping obligations.

Access, correction and complaints

You may request access to your personal information or ask us to correct it. If you have a privacy concern, contact us with enough detail for us to investigate and respond within a reasonable period.

Cookies and external links

The website may use necessary cookies and may contain links to external services such as WhatsApp, Instagram, Facebook, Google and Stripe. Those services operate under their own terms and privacy policies.

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